Comments on: Starting the BPO Industry from Scratch

By: Drakes

Drakes — Thu, 01 Jul 2010 08:56:00 +0000

Sykes started 1997 in the Philippines. Yes, there's Sykes in the year 2000.

By: iipa

iipa — Fri, 09 Apr 2010 09:18:01 +0000

Support local companies who are making bold steps to penetrate this arena (eg. like ours). Leaders and stakeholders in our local IT services company can easily find jobs abroad and work for the big bucks foreign companies can offer. But here we are, 10 years in the making, still holding our fort for our ambitious dream to spark change in our society by championing spirit of entrepreneurship among us Pinoys. So that we can keep the best talents to work not for some foreign enterprise but for our dear Pilipinas. Wouldn't it be nice to work for a Pinoy global IT/Services company with the same perks as working for a foreign one? Big dream.

By: brucebactol

brucebactol — Tue, 06 Apr 2010 13:55:39 +0000

gud day Mr. M im bruce bactol 1of the millions fan in the world....... if kung pwde po sna gus2 ko po snang mk2long s inyo at sa mamamayang pilipino, kung inyong mamarapatin at pagbibigyan ang aking munting kahilingan,,, gus2 ko sanang magtrabaho sa ilalim ng inyong pamumuno, ngaun po s darating na eleksyon, di pa man po nag-uumpisa ang botohan, binabati ko npo kau, for new vice president of the
philippines,, 2010 kahit nung mangyari, di ako magbabago, kaw parin ung Mar Roxas n kilala ko, na may kakayahan sa lahat ng bagay, at may puso para sa kapwa pilipino... gudlck, more power, more blessing,
good carrer,and godblss us.......................................

this is my email add. brucebactol@yahoo.com.ph

plzzz...... if u see the simple message,, plzz help me pass this message in mar roxas twitter or anything... plzzzzzzz,,,,, tnhk's and gdblssss...

By: Call Center Philippines

Call Center Philippines — Mon, 29 Mar 2010 11:34:30 +0000

Well said – I'm totally with you on this topic. Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent.

Tina

By: EMY

EMY — Fri, 26 Mar 2010 10:38:02 +0000

sobrang liit ng sahod sa sykes!

By: acebone

acebone — Thu, 11 Mar 2010 01:34:34 +0000

I like your vision Mr. Roxas about the BPO Industry. But what about the other call centers that are..let's say taking advantage of the industry..such as low pay..more than 8 hours of work..etc. I hope there should be some sort of remedy for this to avoid abusive companies. And I know some of the companies who are like that. Is there anyway that we can avoid this since a lot of people is in the industry right now?

By: Liza Manila

Liza Manila — Wed, 10 Mar 2010 11:57:51 +0000

Thank you Senator Mar,
We appreciate every job that can be created that doesn't require splitting up families or taking risks in war torn countries. The government should continue to assist in skills training for this industry, regardless of wether it is for multi-national or local BPO employers. We need to continue to stress the development of our language proficiency, our service orientation, our cheerful rapport, our innovation in software technology, our team spirit

By: Ryan

Ryan — Mon, 08 Mar 2010 08:43:14 +0000

“do we compete on the software writing level? Or do we blaze a trail for customer service? As a fresh DTI Secretary, I did a bit of research and I can tell you with certainty that we lacked the manpower to do the first. “

I hate to disagree with you but as far as I know, we don't. There are topnotch Filipino software developers out there. Not to mention the people doing SEO (search engine optimization). What they do? They are working as Independent Contractors for foreign clients. No taxes, flexible hours, in the comfort of their homes. They are earning at least 30k Php per month per client. Sweet! Why I know that? Because I'm one of them
These people came from BPO companies owned by foreign people using Filipino “dummies” as owners of their business. They resigned because the companies are just giving them like 15k Php for their services. But their jobs are not so stable. They are still looking for a more stable work.

Why don't the government come up with a plan to utilize the skills of those “hidden” people? I think the government has the capability to put up an organization like what the BPO's are doing– catering the needs of foreign clients in the IT industry and employing Filipino workers. The government can benefit greatly from this and also the people.

There is also program conducted by TESDA which teaches programming to students for free but I tell you, the technologies, programming languages being offered are already deprecated, obsolete. Still of little to no use. I know it because I am a trainer also. I tried to approach the management of the school offering the program but they say that it's the head office (TESDA) that is designing the program. No luck.

This is just my personal view. You are free to post your comment

By: Call Center

Call Center — Mon, 22 Feb 2010 16:56:32 +0000

It’ll be approximately 10 years since we took that plunge. It took two strategic phases to enable the
BPO sectors to grow to the state its in today.

By: Charles Tan

Charles Tan — Sun, 07 Feb 2010 21:17:33 +0000

I totally agree with you Mr. M. We really do have to establish our own industry and must not rely on jobs multinational companies give us. Although these jobs translate to billions of pesos for our country,these are not enough in order to industrialize our country. We should put on our own industries and focus on technologies that will yield higher productivity and increase our output. This will enable us to compete with our neighbor countries and will definitely benefit us at the long run.