Comments on: Starting the BPO Industry from Scratch

By: home loan

home loan — Fri, 13 Jan 2012 15:25:00 +0000

this is awesom

By: Rachelisallen

Rachelisallen — Thu, 21 Jul 2011 18:32:00 +0000

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By: Anonymous

Anonymous — Mon, 07 Feb 2011 15:09:00 +0000

India’s BPO industry has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise, rather than function-specific, rules-based performance parameters alone. As service providers strive to offer end-to-end services, we see BPO falling into different segments. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.

India has won its spurs as the world’s outsourcing destination of choice. Currently the country has a commanding share of the global outsourcing market.

India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India.

Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.
A subset of outsourcing, Business Process Outsourcing (BPO) involves contracting the operations and responsibilities through a third party service provider. From the last couple of years, the BPO industry has evolved as the most substantial sector in the Indian market. India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come and it has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.

http://phykon.com/

By: Drakes

Drakes — Thu, 01 Jul 2010 08:56:00 +0000

Sykes started 1997 in the Philippines. Yes, there's Sykes in the year 2000.

By: iipa

iipa — Fri, 09 Apr 2010 09:18:01 +0000

Support local companies who are making bold steps to penetrate this arena (eg. like ours). Leaders and stakeholders in our local IT services company can easily find jobs abroad and work for the big bucks foreign companies can offer. But here we are, 10 years in the making, still holding our fort for our ambitious dream to spark change in our society by championing spirit of entrepreneurship among us Pinoys. So that we can keep the best talents to work not for some foreign enterprise but for our dear Pilipinas. Wouldn't it be nice to work for a Pinoy global IT/Services company with the same perks as working for a foreign one? Big dream.

By: brucebactol

brucebactol — Tue, 06 Apr 2010 13:55:39 +0000

gud day Mr. M im bruce bactol 1of the millions fan in the world....... if kung pwde po sna gus2 ko po snang mk2long s inyo at sa mamamayang pilipino, kung inyong mamarapatin at pagbibigyan ang aking munting kahilingan,,, gus2 ko sanang magtrabaho sa ilalim ng inyong pamumuno, ngaun po s darating na eleksyon, di pa man po nag-uumpisa ang botohan, binabati ko npo kau, for new vice president of the
philippines,, 2010 kahit nung mangyari, di ako magbabago, kaw parin ung Mar Roxas n kilala ko, na may kakayahan sa lahat ng bagay, at may puso para sa kapwa pilipino... gudlck, more power, more blessing,
good carrer,and godblss us.......................................

this is my email add. brucebactol@yahoo.com.ph

plzzz...... if u see the simple message,, plzz help me pass this message in mar roxas twitter or anything... plzzzzzzz,,,,, tnhk's and gdblssss...

By: Call Center Philippines

Call Center Philippines — Mon, 29 Mar 2010 11:34:30 +0000

Well said – I'm totally with you on this topic. Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent.

Tina

By: EMY

EMY — Fri, 26 Mar 2010 10:38:02 +0000

sobrang liit ng sahod sa sykes!

By: acebone

acebone — Thu, 11 Mar 2010 01:34:34 +0000

I like your vision Mr. Roxas about the BPO Industry. But what about the other call centers that are..let's say taking advantage of the industry..such as low pay..more than 8 hours of work..etc. I hope there should be some sort of remedy for this to avoid abusive companies. And I know some of the companies who are like that. Is there anyway that we can avoid this since a lot of people is in the industry right now?

By: Liza Manila

Liza Manila — Wed, 10 Mar 2010 11:57:51 +0000

Thank you Senator Mar,
We appreciate every job that can be created that doesn't require splitting up families or taking risks in war torn countries. The government should continue to assist in skills training for this industry, regardless of wether it is for multi-national or local BPO employers. We need to continue to stress the development of our language proficiency, our service orientation, our cheerful rapport, our innovation in software technology, our team spirit